Frequently Asked Questions

Click on a question below to view the answer

A: A set arrival time cannot be given because our crews run into houses that take longer than expected and there is no way to guess how long it will take. If a customer calls the office the morning of their cleaning we can give them an estimate but a concrete time is too hard to give out.

A: It varies. Usually there are 2 members but sometimes there are three.

A: During our busy season we like to have at least one week notice. In the slower season a couple of days will usually be fine.

A: Monday through Friday. Commercial and Rental Cleanings are done on Saturday and Sunday.

A: It is not necessary for the home owner to be there when we clean. All we need is a way in. We are licensed, bonded and insured so you can feel safe knowing we are in your home.

A: We accept Visa, MasterCard, check, cash, or we can bill you once a month.

A: Tips are not necessary but they are appreciated. Any tip paid to an employee goes directly to them.

A: If there is ever a complaint, simply call the office and we will be happy to send a crew back to your home to fix whatever problems there are. As soon as you notice something not done right, let us know and we will take care of it.

A: No. The only time you would need to supply us with anything is if you use a special cleaner on your floors or counter.

A: It depends. We have different levels of cleaning. We have a regular residential cleaning, a one-time cleaning, and spring cleaning. The more thorough the cleaning, the longer it will take. A one-time cleaning and spring cleaning takes more than double the time for a regular residential. The size of the house determines how long the crew will be there.